Natural gas is an incredibly safe and efficient fuel source that powers our furnaces, fireplaces, and water heaters. Because natural gas is naturally odorless and colorless, utility companies add a chemical called mercaptan to it. This harmless chemical gives the gas a distinct, unpleasant odor that smells exactly like rotten eggs or sulfur.

At Wade Roberts Plumbing, your safety is our top priority. If you ever detect that rotten egg smell in your home or yard, your body is receiving a critical warning. Knowing exactly how to respond can prevent property damage, severe illness, or catastrophic explosions.

Immediate Actions to Take

If you suspect a gas leak, the most important thing to do is remain calm and act quickly. Do not try to investigate or locate the source of the leak yourself. Follow these non-negotiable safety steps immediately:

1. Evacuate the Area

Your primary goal is to get everyone to safety.

• Instruct all family members and pets to leave the house immediately.

• Leave all doors and windows completely open behind you to help ventilate the space.

• Move a safe distance away from the property, such as across the street.

2. Avoid All Ignition Sources

Even a tiny spark can ignite trapped natural gas.

• Do not turn any light switches on or off as you leave.

• Do not use a lighter, light a match, or smoke a cigarette.

• Do not use your cell phone or a landline while inside the house.

Who to Call and When

Once you are standing a safe distance away from your home, it is time to call for help. Use your cell phone or a neighbor's phone to call FortisBC's 24-hour emergency line or 911 immediately. The utility company will dispatch emergency technicians to shut off the gas supply to your home from the main meter and verify that the immediate danger has passed.

It is crucial to understand that utility companies will make the area safe, but they do not repair the pipes inside your home. Once the gas is officially turned off and the home is cleared for entry, that is when you need a certified gas-fitter.

Trusting the Experts for Repairs

Repairing a gas leak is never a DIY job. It requires specialized equipment, extensive training, and a thorough understanding of BC safety codes. Our certified gas-fitters at Wade Roberts Plumbing are available 24/7 to respond to your emergencies.

When we arrive, we use advanced detection tools to pinpoint the exact location of the compromised pipe or faulty appliance. We then provide a clear, upfront estimate for the repair. After the fix is complete, we perform comprehensive pressure testing to guarantee the integrity of your entire system before safely restoring your gas service.

Frequently Asked Questions

Q: Can a carbon monoxide detector warn me of a natural gas leak?

No. Standard carbon monoxide detectors only sense CO gas, which is a byproduct of incomplete combustion. You need a specific explosive gas detector to monitor for unburned natural gas.

Q: What are the physical symptoms of natural gas exposure?

Breathing in natural gas displaces oxygen in your blood, leading to dizziness, headaches, nausea, fatigue, and difficulty breathing.

Q: How fast can a plumber arrive for a gas emergency?

At Wade Roberts Plumbing, we have a dedicated 24-hour emergency response team ready to assist you around the clock in Greater Victoria.

Your Safety Partner in Victoria

You deserve a service team that treats your home like its own. If you have experienced a leak and the utility company has shut off your supply, Wade Roberts Plumbing is here to restore your comfort and safety. We respond quickly, communicate clearly, and fix the problem right the first time. Save our number in your phone today, and trust our licensed experts to handle all your gas service and repair needs!