I had the misfortune to develop a plumbing problem during one of Victoria's heaviest snow times. Understandably, everyone was backed up with work because of cancellations. One company said they would put me on a waiting list and phone me next week. Wade Roberts' staff were prepared and ready to give me a definite appointment the following week which made it easier for me to schedule my week. The plumber they sent out was great! He answered my questions clearly and pleasantly, and worked quickly. And the price was right! I'm very glad to be able to keep my business local, and will call on Wade Roberts Plumbing should I face other plumbing problems.